Returns & cancellations
Updated 21 September 2026
This policy applies to digital purchases and printed-book preorders delivered to UK addresses. It sets out the cancellation rights UK law gives you, and does not take any of them away.
Your 14-day right to cancel the printed book
Under the Consumer Contracts Regulations 2013, you can cancel your order for the printed book for any reason, with no explanation needed, within 14 days of the day you (or someone you nominate) receive it.
How to cancel
Emailing us is enough — write to support@nobodysmug.co.uk and tell us you want to cancel. You are welcome to copy the wording below into your email:
“To Branda Stock Ltd, support@nobodysmug.co.uk: I hereby give notice that I cancel my contract for the supply of the following goods: NOBODY’S MUG printed book. Ordered on … / received on …, name, address, date.”
Returning the book and your refund
Once you have told us you are cancelling, you then have 14 days to send the book back. You pay the cost of returning it, unless the book is faulty or not as described. We may reduce your refund if the book shows handling beyond what is needed to check it over, the way you would in a shop.
We will confirm the return address by email when you cancel. We will refund you within 14 days of getting the book back, or of you providing proof of postage, whichever is sooner. Refunds are made to your original payment method through Dodo Payments.
Faulty or not as described
The Consumer Rights Act 2015 gives you extra rights if the book is faulty, damaged, or not as described. Within the first 30 days, you can reject it for a full refund. After that, we will offer a repair or replacement first, and a refund if that does not put things right within a reasonable time or without significant inconvenience to you.
Digital content
When you pay for the digital edition, you ask us to email the files straight away, and you acknowledge that you lose the 14-day right to cancel once delivery starts. This does not affect your rights if a file does not work or is not as described — you are entitled to a repair, a replacement, or a refund under the Consumer Rights Act 2015.
Cancelling a preorder before dispatch
You can cancel a print preorder for any reason, at any time before it is dispatched, and get a full refund. Just email us and ask.
If something goes wrong
Contact us first — most issues can be sorted out quickly. You can also contact Dodo Payments' buyer support using the details on your receipt for help with a payment. We are not required to, and do not currently, participate in an alternative dispute resolution (ADR) scheme.
Request a cancellation or refund
Email support@nobodysmug.co.uk, call +972 52 702 2463, or send a written notice to Branda Stock Ltd, Hadvir 18, Hadera, Israel. Include your name, purchase email, and order number if available so we can find the order. Please do not send card details or identity documents. Nothing here requires you to give up a lawful payment dispute or other remedy.